Rules

The Castle Museum in Pszczyna
Rules for Visitors

1. The exhibition in the Castle Museum in Pszczyna (“the Museum”) is open for individuals and organized groups to visit.
2. The number of people in an organized group visiting the Museum exhibition with a tour guide may not exceed 25 (including the groups' supervisors and the non-Museum guides, etc.).
3. The number of tickets sold per day may be limited.
4. For various conservation and organizational reasons the tour route may be altered.
5. Groups with a prearranged date for their visit are given priority of admission to the Museum, and the Duty Coordinator is authorized not to admit the groups without a prearranged date of visit if Museum capacity has been reached.
6. Only authorized tour guides, who have valid Museum Guide Certification, are allowed to lead tours in the Museum.
7. Organized groups may tour the Museum with a museum-supplied guide if they make a reservation in advance via www.rezerwacja.zamek-pszczyna.pl. Reservations may be made by telephone, but these will be subject to an additional fee of 10zł.
8. Please give the Museum notice of at least 7 days if cancelling a prearranged visit. If you wish to cancel with less than 7 day’s notice, please contact the Museum and communicate the circumstances necessitating the short notice period.
9. If you wish to cancel a booked date more than 7 days in advance,  please notify the Museum in one of the following ways:
   1. on-line via the Museum's service on www.rezerwacja.zamek-pszczyna.pl – please log into your account and cancel the reservation
   2. by e-mail – please send your cancellation notice to rezerwacja@zamek-pszczyna.pl
   3. by fax – please send your cancellation notice to +48 (32) 449 03 33
10. The maximum time a visit may be booked in advance is 1 year. If you wish to book a visit with less then 7 days’ notice, this can only be done over the telephone to the following number: +48 (32) 210 30 37. Telephone reservations are subject to a fee of 10zł.
11. There is no charge for booking a date of visit via the on-line service.
12. You may exchange a tour date reserved via the on-line system with another group with the Museum’s prior permission.
13. The Museum reserves the right to refuse admittance to people who are intoxicated or who behave in any way which may endanger the Museum collection. The Museum also reserves the right to request visitors to leave the Museum if they do not follow the designated tour route, or who breach the generally accepted standards of behaviour in public places.
14. Visitors must deposit any large bags, backpacks or rucksacks, umbrellas and prams or baby carriages in the Museum cloakroom.
15. It is forbidden to bring into the Museum food or drink and to eat, drink or smoke inside the Museum.
16. Visitors may not touch the exhibits, cross the ropes, sit on any of the furniture or slide on the floors.
17. Visitors must wear the overshoes provided at the entrance. Outdoor footwear and high heels may not be worn inside the Museum..
18. No animals may be brought into the Museum with the exception of guide dogs.
19. Photography is allowed inside the Museum.  However, artificial light (flash) and tripods or stands are not permitted. All photographs and films should only be made for private use and it is not permitted to publish and distribute them in any form without the consent of the Museum. 
20. You are requested not to use mobile phones during the tour. Please either turn off your phone or put in on “silent”.
21. Additional information is available by phone: +48 (32) 210 30 37.